Understanding Our Loyalty Rewards Program

Getting the Most from Your Rewards

A rewards program works best when it fits the way you already shop for shoes. Most people don't buy footwear every week, so it pays to think about how points, perks and early access line up with the moments you actually need a new pair, whether that's a fresh set of running shoes, waterproof boots before Portland's rainy season, or school sneakers for growing kids.

Plan around your footwear calendar

Shoes wear out on a fairly predictable schedule. Running and walking shoes lose cushioning with regular use, and kids can outgrow a pair within months. If you keep a rough idea of when you'll need replacements, you can save your points for a bigger purchase instead of spending them on small add-ons. Keep an eye on the New Arrivals page too. Early access is most useful for popular styles and common sizes, which tend to sell out first.

Get the fit right first

A discount only feels like a win if the shoes fit. Before you redeem points on a new style, check the Size Guide. Sizing can vary between brands and between sneakers and boots from the same maker. Measuring your feet in the afternoon, when they're slightly larger, and wearing the socks you'll actually use gives you a more reliable result.

Make birthday perks count

Birthday perks are usually tied to a set window, so mark the month on your calendar and decide ahead of time what you'd like to use them on. Seasonal staples work well here. A pair of sandals for a summer birthday or insulated boots for a winter one turns a small treat into something you'll wear often.

Keep your account details current

Make sure your email address and birthday are up to date so you don't miss member offers or early-access notices. If something looks wrong with your points balance or a perk hasn't appeared, the quickest fix is usually to get in touch with your order details on hand. Terms can change over time, so it's worth rereading the program details now and then. That way you'll know how points are earned, when they expire and how they apply to returned items.